Mindtree commissioned study recommends balancing of technology and human assistance to address widely diverse shopper comfort levels with automation.
Retailers and airlines use beacons to offer personalized service—hotels should follow suit.
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Conversation bots elevate your customer service, but that's not all. Learn what else they can do when implemented properly.
Take a peek at the details behind the decision science platform that can help your business harness the potential of big data.
Abandon the cold-call strategy to engage your leads more efficiently and effectively.